Shipping policy
This Shipping Policy explains where ViedeFit ships, how orders are processed, and what to expect after an order leaves our warehouse.
Where We Ship
ViedeFit currently ships to the following destinations:
- United States
- Austria
- Australia
- Canada
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hungary
- Netherlands
- Norway
- Poland
- Portugal
- Slovenia
- Spain
- Switzerland
- United Kingdom
If your destination is not available at checkout, we are currently unable to ship there.
Free U.S. Shipping
Standard shipping is free on all U.S. orders. There is no minimum purchase requirement.
For supported international destinations, any available shipping charge will be displayed at checkout before payment.
Order Processing
Orders are normally processed within 2–3 business days. Business days do not include weekends or public holidays.
Processing time is separate from delivery time. During product launches, promotions, or public holidays, processing may take longer.
Estimated Delivery
- United States: approximately 5–7 business days after processing.
- Supported international destinations: approximately 7–10 business days after processing.
Delivery times are estimates, not guarantees. Carrier delays, weather, customs processing, address issues, and other circumstances outside our reasonable control may affect delivery.
Fulfillment Locations
Orders may be fulfilled from our U.S. or China warehouse depending on inventory, destination, and operational availability. Warehouse selection is made by ViedeFit and cannot be requested by the customer.
Carriers and Tracking
ViedeFit commonly uses USPS, GOFO, YunExpress, and their local delivery partners. The carrier used for an individual order may vary by warehouse and destination.
When tracking information becomes available, it will be sent to the email address used at checkout. Customers are responsible for providing a complete and accurate shipping address.
Delayed Shipments
If tracking has not updated or delivery has exceeded the estimated window, contact topwrx@hotmail.com with your order number. We will review the shipment and, when necessary, contact the carrier.
After review, the available resolution for a materially delayed shipment may include a partial refund or replacement shipment, depending on the circumstances. The resolution must be confirmed by ViedeFit customer support.
Lost Packages
If a shipment is confirmed lost after carrier review, ViedeFit will offer either a replacement shipment or a refund. A package is not considered lost solely because tracking is temporarily delayed or has not recently updated.
Contact
For shipping support, email topwrx@hotmail.com. We aim to reply within 24 hours.