Refund policy
ViedeFit accepts eligible return requests submitted within 30 calendar days of delivery. The return window begins on the date the carrier records the order as delivered.
Requesting a Return
Before sending an item back, email topwrx@hotmail.com with:
- Your order number;
- The email address used at checkout;
- The product and color being returned;
- The reason for the return; and
- Photos or video when the item is damaged, defective, incomplete, or incorrect.
Do not send a return to the address on the original shipping label. Customer support will confirm eligibility and provide the correct return instructions and return address.
Return Condition
To receive a full product refund, the returned item should be complete, undamaged, and in resalable condition, with its original packaging, tools, hardware, manuals, and included components.
No restocking fee is charged when an eligible item is returned complete, undamaged, and in resalable condition.
If an item is returned used, damaged, altered, incomplete, incorrectly packaged, or otherwise not in resalable condition, ViedeFit may reduce the refund to reflect the loss in value or decline the return where permitted by applicable law. We will notify you after inspection if a deduction applies.
Non-Defective Returns
For returns based on preference, ordering the wrong model or color, or another non-defective reason, the buyer is responsible for return shipping. We recommend using a tracked service. ViedeFit is not responsible for a return parcel that is lost before it reaches the confirmed return address.
Damaged, Defective, Incomplete, or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us within the 30-day return window with clear photos or video. After review, ViedeFit will confirm the appropriate resolution, which may include replacement parts, a replacement product, return instructions, or a refund.
Damage caused by external force, accident, incorrect installation, misuse, or normal wear is not considered a manufacturing defect.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed once processing has started. An approved cancellation completed before shipment does not incur a separate cancellation fee.
Once an order has shipped, it cannot be canceled. After delivery, it may be returned under this Refund Policy if it is eligible. The buyer is responsible for return shipping for a non-defective return.
Refund Processing
Approved refunds are processed to the original payment method within 7 business days after the returned item is received and inspected.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account. ViedeFit does not control payment-provider processing times.
Contact
For return or refund support, email topwrx@hotmail.com. We aim to reply within 24 hours.