Find clear answers about Apple Watch compatibility, ViedeFit case bands, shipping, returns, refunds, warranty, and customer support.
Product Compatibility
Which Apple Watch models fit ViedeFit Ultra case bands?
Current ViedeFit Ultra case bands are designed for the 49mm Apple Watch Ultra case shape. Check the individual product page and confirm the 49MM engraving around the rear sensor before ordering.
Do ViedeFit case bands fit a 45mm Apple Watch?
No. A ViedeFit case band includes a fitted case structure as well as the band. A 45mm Apple Watch Series case has a different body shape and will not fit the 49mm Ultra case frame.
Is 49mm a wrist measurement?
No. The 49mm measurement refers to the Apple Watch case size, not wrist circumference.
Is a case band the same as a regular Apple Watch band?
No. A regular band connects to the watch lugs. A ViedeFit case band also includes a fitted structure around the watch body, so both connector compatibility and case shape must match.
View the Apple Watch Size Guide
Using a ViedeFit Case Band
Can I use the Digital Crown and buttons?
ViedeFit Ultra case bands are designed to keep the Digital Crown, Side Button, and Action Button accessible. Check the individual product page for model-specific details.
Can I charge my Apple Watch without removing the case band?
Current ViedeFit Ultra case bands keep the magnetic charging area accessible. Use a compatible Apple Watch magnetic charger and follow the installation instructions supplied with the product.
Are installation tools included?
Package contents vary by model. Check the “What’s included” section on the individual product page before ordering.
Is the Apple Watch included?
No. ViedeFit listings include the accessory and the package contents stated on the product page. Apple Watch devices shown in product media are for compatibility and styling reference.
Compare all ViedeFit Ultra 49mm case bands
Shipping and Delivery
Where does ViedeFit ship?
ViedeFit currently ships to the United States, Austria, Australia, Canada, Croatia, the Czech Republic, Denmark, Finland, France, Germany, Hungary, the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, and the United Kingdom.
Is U.S. shipping free?
Yes. Standard shipping is free on all U.S. orders with no minimum purchase requirement.
How long does shipping take?
Orders are normally processed within 2–3 business days. Estimated delivery after processing is 5–7 business days in the United States and 7–10 business days for supported international destinations. Delivery estimates are not guarantees.
Where will my order ship from?
Orders may be fulfilled from ViedeFit’s U.S. or China warehouse depending on inventory, destination, and operational availability. Customers cannot select the fulfillment warehouse.
Which carriers does ViedeFit use?
ViedeFit commonly uses USPS, GOFO, YunExpress, and their local delivery partners. The carrier varies by warehouse and destination.
What happens if my shipment is delayed or lost?
Contact ViedeFit with your order number so support can review the tracking and, when necessary, contact the carrier. After review, a materially delayed shipment may qualify for a partial refund or replacement. If a shipment is confirmed lost after carrier review, ViedeFit will offer either a replacement or a refund.
View the Shipping Policy
Returns and Refunds
What is the return window?
Eligible return requests must be submitted within 30 calendar days of the carrier-recorded delivery date.
Who pays return shipping?
For a non-defective return, the buyer is responsible for return shipping. Contact ViedeFit before sending an item so support can confirm eligibility, instructions, and the correct return address.
Is there a restocking fee?
There is no restocking fee when an eligible item is returned complete, undamaged, and in resalable condition. A refund may be reduced if the item is used, damaged, incomplete, or otherwise not in resalable condition.
How long does a refund take?
Approved refunds are processed within 7 business days after the returned item is received and inspected. The payment provider may need additional time to post the funds.
View the Refund Policy
Warranty and Support
What warranty does ViedeFit provide?
ViedeFit accessories include a 30-day limited warranty beginning on the delivery date. It covers manufacturing or functional defects affecting the ViedeFit accessory and supplied components. Damage caused by external force, accident, incorrect installation, misuse, unauthorized alteration, or normal wear is not covered.
How do I contact ViedeFit?
Email topwrx@hotmail.com with your order number and relevant photos or video. ViedeFit aims to reply within 24 hours.
Is ViedeFit affiliated with Apple?
No. ViedeFit is an independent aftermarket accessory brand and is not affiliated with, endorsed by, or sponsored by Apple Inc.
View the ViedeFit 30-Day Product Warranty